PRIVACY AND SECURITY POLICY

All services provided in our store and the firm Q5 ELEKTRONIK SANAYİ VE TİCARET LİMİTED ŞİRKETİ, registered at FİRUZKÖY MAH. FİRUZKÖY BULVARI NO:204/4/102, belong to and are operated by our company.

Our company may collect personal data for various purposes. Below is how and what personal data is collected, and how that data is protected.

Personal information (such as name, surname, company details, phone number, address, or email address) is collected by our store as part of membership registration or through various forms and surveys filled out by members.

Our company may periodically send campaign information, new product updates, promotional offers, etc., to customers and members. Members can choose whether to receive these messages when registering, and later, they can modify this preference in their account settings or by using the unsubscribe link in the messages.

Any personal data electronically sent by members to our store through the approval process on the website will not be disclosed to third parties outside the scope and purposes defined in our "User Agreement."

For the identification of issues related to the system and to solve potential problems or disputes regarding the services provided, our company records and uses the IP addresses of its members. IP addresses may also be used to gather general demographic data.

Our company may use the data requested or provided by users, or the data related to transactions made through our store, for statistical assessments, database creation, and market research, without revealing the identity of the members, outside the scope and purposes defined in the "User Agreement."

Our company is committed to keeping confidential information private and secure, taking necessary measures to prevent the public release or unauthorized use of such information.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders making purchases on our shopping sites. Your credit card information is never stored in our system.

When entering the transaction process, there are two things to look for to ensure you're on a secure site. One is the lock or key symbol at the bottom of your browser. This indicates that you're on a secure internet page, and all your information is encrypted for protection. This information is used only in accordance with your instructions and for the sale transaction process. Credit card details are encrypted using the 128-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for verification. If the card is approved, the transaction proceeds. Since the card details are never visible or stored by us, it is ensured that third parties cannot access this information.

Online credit card orders' payment, billing, and delivery address details are monitored by our company to prevent credit card fraud. Therefore, first-time customers must have their financial and address/phone details verified before their orders can proceed to the supply and delivery stages. If necessary, the customer or the bank may be contacted to verify this information.

Only you can access and modify all the information provided during registration. As long as you keep your account details secure, no one else can access or modify your information. For this purpose, all membership transactions are conducted within the 128-bit SSL security area, a global encryption standard.

We recommend paying attention to online shopping sites that have clear contact details, including open address and phone numbers. This way, you can get detailed information on any concerns you may have and gain more confidence in the reliability of the company providing the online shopping service.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

Your identity and credit card information sent to us via mail-order method will be stored in accordance with our company's confidentiality policy. These details will be kept for 60 days in case of any disputes with the bank regarding credit card charges and then destroyed. If any amount beyond the approved mail-order amount is charged to your card, you can naturally dispute this with the bank, preventing any risk.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may provide links to other websites. Our company is not responsible for the privacy practices or content of these linked sites. Advertisements published on our site are distributed to our users through our advertising partners. The principles in this Privacy Policy apply only to the use of our store's website, not to third-party websites.

EXCEPTIONAL CASES

Under certain limited circumstances, our company may disclose user information to third parties outside the scope of this "Privacy Policy." These situations are as follows:

1. To comply with legal obligations required by applicable laws, regulations, and decisions of competent legal authorities.
2. To fulfill the requirements of the "Membership Agreement" and other contracts with users.
3. If required by a competent administrative or judicial authority during a properly conducted investigation or inquiry.
4. When it is necessary to protect the rights or safety of users.

EMAIL SECURITY

Do not include your credit card number or passwords in emails you send to our Customer Service related to any orders. The information in emails may be visible to third parties, and we cannot guarantee the security of the information sent via email under any circumstances.

BROWSER COOKIES

Our company may collect information about users and their use of the website via a technical communication file (Cookie). These files are small text files sent from the website to the user's browser and stored in memory. Technical communication files help simplify the use of the internet by storing site preferences and status.

Technical communication files assist in gathering statistical data on how many people visit the site, for what purposes, how often, and how long they stay. These files do not collect any personal information, nor do they gather data from emails or any other personal information.

Browsers are generally designed to accept technical communication files by default, but users can change the settings to prevent cookies or be alerted when they are sent.

Our company may change the provisions of this "Privacy Policy" at any time by publishing the updated version on the site or sending an email to users. The updated version of the policy will be effective on the date of publication.

For any questions or suggestions regarding our privacy policy, please email us at [email protected]. You can contact us via the details below.

Company Name: Q5 ELEKTRONİK SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address: FİRUZKÖY MAH. FİRUZKÖY BULVARI BLV. COLLET AVCILAR NO: 210 İÇ KAPI NO: 4 AVCILAR/ İSTANBUL
Email: [email protected]
Phone: [Insert Phone Number]